1. Who We Are

My Panam Accountants is an accountancy practice based in the United Kingdom. We are the data controller for the personal information collected through this website.

If you have any questions about this policy or how we handle your data, please contact us at: info@mypanam.co.uk or call us on 07356 075 939.

2. What Information We Collect

We collect personal information when you:

• Fill in our contact form on the website
• Submit your details through our popup enquiry form
• Contact us directly by phone or email

The information we may collect includes:

• Your first and last name
• Your email address
• Your phone number
• The type of client you are (e.g. sole trader, limited company, landlord)
• Any information you provide in the message field

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide the accountancy services you've requested
• Contact you about your account or any questions you've raised
• Comply with our legal and regulatory obligations as an accountancy firm
• Maintain accurate records as required by HMRC and Companies House

4. Legal Basis for Processing

Under UK GDPR, we process your personal data under the following lawful bases:

• Consent — when you submit an enquiry form, you consent to us contacting you
• Contract — when you become a client, we process your data to deliver our services
• Legal obligation — we must retain certain records as required by UK law
• Legitimate interests — to run our business and respond to enquiries

5. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function (e.g. remembering your cookie preference)
• Analytics cookies — help us understand how visitors use our site (only if you accept all cookies)

You can manage your cookie preferences at any time by clearing your browser's local storage or adjusting your browser settings.

6. How We Store Your Data

Enquiry form submissions are processed through Formspree (formspree.io), a secure third-party form service. Their privacy policy can be found at formspree.io/legal/privacy-policy.

Client data held as part of our accountancy services is stored securely and retained for a minimum of 6 years in accordance with HMRC requirements.

7. Who We Share Your Data With

We do not sell, rent or trade your personal information. We may share your data only with:

• HMRC and other regulatory bodies where legally required
• Software providers used to deliver our services (e.g. Xero), under strict data processing agreements
• Professional advisors bound by confidentiality obligations

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request that we delete your data (subject to legal retention requirements)
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at info@mypanam.co.uk. We will respond within 30 days.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: info@mypanam.co.uk
• Phone: 07356 075 939
• Website: mypanam.co.uk